Wellness Apps & System Integration - A Technology Meltdown
This is Part 2 of a 10-part Must Have blog series. Wellness providers want to work with best-of-breed systems which means system integrations. Should be simple right? Not always.
One of the largest issues for wellness providers today is the number of inter-related solutions that go into delivering successfully integrated wellness programs. This creates challenges as leading providers need to provide cohesive data analytics and measurement to help clients deliver data-driven wellness programs. If seamless system integration isn’t possible, providers can’t deliver the desired results.
Seamless System Integrations is Critical
WELLNESS TECHNOLOGY: THIRD-PARTY INTEGRATIONS
Wellness programs are being asked to ‘talk’ with a myriad of systems which may include:
- Human Resources Information Systems (HRIS)
- Employee Assistance Program (aka EAP) provider systems
- Incentive Fulfillment Providers
- Clinical Systems
- Wearable Devices
- Wellness apps / corporate wellness apps
- Smart Phone Apps
- Internal systems
And so on….
The list grows almost daily!
THE TECHNOLOGY MELTDOWN
Many organizations live in a state of “daily technology meltdown” (to quote a Product Manager at a major wellness company).
A technology meltdown can happen in any of these scenarios:
- When you need to change a system,
- You need to integrate a new system,
- Your programs start being covered by data privacy legislation such as HIPAA, HITECH, PIPEDA,
- When you need to support the latest standards, or
- When an integration simply doesn’t work! (unfortunately this is routine)
How can you possibly manage this?
INTEGRATIONS WITH IN-HOUSE BUILT WELLNESS TECHNOLOGY
If you have built a wellness platform in-house, there are standards that make some parts of integration easier.
For example: end-users/participants share a single set of login credentials across solutions.
SAML2 – a Single Sign On standard is often a great first step. It is also recommended to identify the data that will need to be shared between vendors and develop an application programming interface (API) along with documentation so that it can be shared with third parties.
Tip: Be sure to ask third-party provider(s) if they support SAML2.
If your organization is contemplating building your own wellness software, learn the pros and cons by downloading our White Paper: Build vs. Buy Technology.
PROVIDING WELLNESS AROUND THE GLOBE?
If you are a wellness provider that delivers corporate wellness programs internationally, then understanding global privacy rules and how they impact system integrations is also important. A CoreHealth integrations expert can help.
INTEGRATIONS WITH A WELLNESS TECHNOLOGY PROVIDER
If you are working with a technology provider, be sure to ask what their integration capabilities are.
Good Questions to Ask:
- How many integrations have they performed?
- What types of integrations does the provider typically engage in?
- Do they have a defined process for undertaking an integration?
- Do they use industry standards?
- Do they have their own API (in case you want more than just shared sign on information)?
- What information are they able to share now, and what would require custom development?
- Can they support any necessary privacy legislation requirements?
Tip: More mature technology providers will have a list of existing integrations you can benefit from.
DETERMINE INFO SHARING BETWEEN SYSTEMS
In addition to the initial sharing of user information through single sign on, you will have to decide how much additional information you want to send or receive.
- Will information be shared uni-directional? (information flows from one system to another), or
- Will information be shared bi-directionally (information flows both ways), and
- Who will serve as the primary data source or identity provider?
Most wellness systems integrations are designed to ensure:
- Users don’t need (yet another!) set of login credentials
- Key devices and apps are supported
- Incentive programs can be fulfilled
- Coaches have the information they need
- Solutions can receive biometrics from labs
CoreHealth has been in business since 2004 and has successfully completed over 100 integrations and are well versed with system integration of various types.
NEED ANSWERS ABOUT INTEGRATIONS?
Talk with a CoreHealth integrations expert to help you with the process.
Additional Resources You May Like
Check out these other great resources to help you grow your wellness revenue.
What's your business?
- Corporate Wellness, Human Resources & EAP Companies
- Health Systems, Hospitals & Facilities
- Health Insurance Carriers & Benefits Brokers
ABOUT COREHEALTH TECHNOLOGIES
CoreHealth Technologies Inc. is the leading corporate wellness platform trusted by more than 1000 organizations, ranging from medium-sized businesses to Fortune 500 enterprises. At CoreHealth, we believe that developing the best employee wellness programs is all about giving wellness companies the right code, design and access to the latest innovations. With the most customization, integrations and reliability of any software in its class, CoreHealth’s powerful platform lets users focus on growing great companies. For more information, visit the CoreHealth website.
Written by Cindy Danielson
Cindy Danielson is CoreHealth's Marketing Maverick and team leader with a passion for connecting people and technology. In addition to marketing, she has experience as a Benefits Brokers, HR Professional and Project Manager.